Refund Policy — Closed on Sunday AI

• A failed render is refunded automatically to the balance it was charged from.
• A successful render that you downloaded is not refundable.
• Unused one-time credits stay in your account and never expire.
• Unused subscription credits expire at the end of the paid period; cancelling stops the next renewal.

If the model rejects a request, the provider times out, or our pipeline cannot produce a file, the task is marked failed and its credits are returned automatically. You do not need to email us. If a render is marked failed but your balance did not change, contact support with the task ID and the approximate time.

Once a clip is generated successfully, it can be previewed and downloaded without a watermark. Because the model cost is incurred at that point, a successful download is not refundable. If the file is corrupt or the download link does not work, contact support and we will re-issue the file or refund the credits.

Checkout requests are idempotent. If a network retry creates an unexpected duplicate order, email contact@closedonsundayai.pro with the order IDs and we will refund the duplicate after verifying that only one credit grant is present.

Cancel any time from the billing page. Cancelling stops future renewals. Credits already granted for the current paid period remain usable until the period ends; they are not refunded pro rata. If you cancel within 24 hours of a renewal and have not used the new credits, contact support and we will review the case.

Please contact us before opening a chargeback. A chargeback for a delivered clip may lead to the account being suspended while the dispute is reviewed.

contact@closedonsundayai.pro — include your account email, order ID and task ID where possible.